We searched Google Maps for "roofing contractor in Knoxville, TN" and looked at the first 54 results. Here's what it takes to be near the top.
In Knoxville, every roofer in the top 3 had at least 523 reviews. The median roofer on the list had 107. That's the gap to close.
3 of the top 3 had a rating of 4.8 or higher.
NOAA logged 50 hail reports in Tennessee over the past year. After a storm, homeowners start searching for a roofer.
Run the same search for your business. It's free and takes ten seconds.